Have a question, a problem with the app or a feature idea? Write to us — we reply on business days, usually within 48 hours.
Contact
Email: hello@laplog.com
LAPLOG PROSTA SPÓŁKA AKCYJNA
54/56 Nowy Świat
00-363 Warszawa, Poland
Please include: your phone model, OS (Android/iOS) and its version, the app version (Profile → Settings) and what exactly happened. A screenshot helps a lot.
Frequently asked questions
The app does not record laps, or lap times are inaccurate
Make sure Laplog has the "while using the app" location permission and that battery saver is off. The phone should have a view of the sky (suit pocket or tank mount). On a track without a defined finish line, you can add one in the track editor.
I cannot pair my RaceBox device
Turn on Bluetooth, grant Laplog the Bluetooth permission and make sure the device is not connected to another app. Laplog connects to the device directly; no other software is needed.
How do I manage my subscription?
You can buy a subscription in the app (App Store / Google Play) or at laplog.com. You manage it where you bought it: in your App Store or Google Play subscription settings, or in your Laplog account on the website. Your current plan is shown in the app under Profile → Settings → Subscription.
How do I delete my account?
In the app: Profile → Settings → Delete account. Details and the no-app route: Delete your account and data.
How do I report inappropriate content or a user?
Every post, comment and profile has a "Report" option, and you can block a user from their profile. We review reports within 24 hours. You can also email hello@laplog.com.